Last Updated: September 12, 2024
Section 1 – Introduction.
1.1. Intro. This Privacy Policy describes the Personal Information (as defined below) collected or processed when interacting with FelzEnergy. It also explains how your Personal Information is used, shared, and is protected by us, and what choices you have relating to your Personal Information. If you have any questions about this Privacy Policy or your Personal Information, please email us at the email address listed in Section 10, below.
This Privacy Policy governs your privacy rights. We recommend reading this Privacy Policy in its entirety. By using our Application (as defined below), you explicitly consent to this Privacy Policy and any subsequent amendments. If you disagree with this Privacy Policy, please do not access our Application or sign up for our Services.
1.2 Ownership & Services. Our Application and our Services are owned and operated by FelzEnergy, LLC, a Georgia limited liability company (“FelzEnergy”, “we” or “us”). FelzEnergy offers an online marketplace for users to connect, hire, track, manage, and pay Service Professionals (as defined in our Terms of Service) for their services and projects (our “Services”).
1.3 Scope. This Privacy Policy applies to all users of our mobile phone application (our “Application”) and customers who sign up for our Services.
1.4 Additional. Our Application may contain links to third-party sites that are not owned or controlled by FelzEnergy. Please be aware that we are not responsible for the practices of such other sites. We encourage you to read the privacy statements of every Application that you visit as these Applications have no affiliation with FelzEnergy and may have privacy policies that contain different terms from what is included here.
Section 2 – Information We Collect.
2.1 Information Provided by You. You have provided us with information through various means. We collect “Personal Information”, which identifies you as an individual or you as an entity. The information we collect may include the following: name, address, telephone number(s), email address(es), date of birth, age, location, country, payment/billing information, background information, and inferences drawn from any or all of the foregoing. This information is collected directly from you when you (a) visit our Application, or (b) sign up for a user account on our Application (a “User Account”).
2.2 Information We Collect from You. We collect certain information automatically as you use our Services, including your IP address, browser type, computer type, type of mobile device, mobile carrier, computer operating system, the site from where you navigated to our Application, the time and date of using our Application, how long you use (or have used) our Application, and the pages that you view.
2.3 Cookies. When you visit or use our Application, we may send one or more ‘cookies’ to your computer or other device. A cookie allows that site to recognize your browser. Cookies may store unique identifiers, user preferences, and other information. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do, some Application features may not function properly without cookies.
We use cookies for several reasons, including without limitation:
- Authenticating and identifying you on our Application;
- Keeping track of the information you have provided to us;
- Remembering your preferences or where you left off;
- Measuring your use of our Application so we can improve its quality; and
- Understanding what you may be interested in concerning current or future Services.
2.4 Pixel Tags. We may use ‘pixel tags’ which are small graphic files that allow us to monitor the use of our Application. A pixel tag can collect information such as the IP address of the computer that downloaded the page on which the tag appears; the URL of the page on which the pixel tag appears; the time the page containing the pixel tag was viewed; the type of browser that fetched the pixel tag; and the identification number of any cookie on the computer previously placed by that server.
2.5 Physical Location. We may collect the physical location of your device by, for example, using satellite, cell phone towers, or Wi-Fi signals. We may use your device’s physical location to better understand who you are.
2.6 Age Restriction. Our Application and our Services are not intended for or directed to children under the age of thirteen (13) and we do not knowingly collect Personal Information from children under the age of thirteen (13) on our Application. If we become aware that a child under the age of thirteen (13) has provided us with Personal Information, we will delete the information from our records.
Section 3 – How FelzEnergy Uses Your Information.
3.1 To Provide Services and Information. As described above, we and our third-party service providers collect or have collected information from you so that we can effectively offer our Application and our Services to you, for data or analytic reasons, data trends, and usage, to determine the effectiveness of our Services and marketing campaigns, or any reasonable reason(s) now or hereinafter adopted.
3.2 Our Business Purposes. We may use your information for other reasons such as data analysis, developing new Services or elements of our Application sending marketing campaigns, enhancing, improving or modifying our Application, identifying usage trends, determining the effectiveness of our campaigns and any reasonable reason(s) now or hereinafter adopted related to our current, future, or anticipated business endeavours.
3.3 Other Purposes. We may use non-personal Information for other purposes, except when not permitted by applicable law. We may use analytics services, such as Google Analytics on our Application to help us evaluate and analyze how visitors use our Application, For specific details on how Google collects and uses information on our Application, social media pages, or mobile applications, please visit Google’s Application.
3.4 Data Aggregation. FelzEnergy will also aggregate, store, and generate insights about our users through the collection and combination of data from many or all users at once (herein “Aggregated Data”). Aggregated Data is derived from the personal or use data of our users but does not directly or indirectly reveal the identity of specific users. Instead, Aggregated Data allows us to look at our users, as a whole or in part, to collect information, generate insights, and create reports, as well as other statistical analyses to improve our business and for other purposes consistent with our future or anticipated business. FelzEnergy also reserves the right to use Aggregated Data for any purposes permitted under applicable law.
Section 4 – How Your Information is Shared.
4.1 Our Third-Party Service Providers. We may share your information with our third-party service providers who provide services including, without limitation, application hosting, data analytics, payment processing, customer service, email delivery services, or other services that are used in connection with the Services that we offer.
4.2 Legal Requests or Requirements to Prevent Harm. We reserve the right to disclose your Personal Information and any other information collected by you as required by law or when that disclosure is necessary to protect our rights, the rights of a third party, or to comply with a judicial proceeding or otherwise.
4.3 Transfer of Your Personal Information. We reserve the right to transfer your information in the event of a sale of FelzEnergy.
4.4 Other Sharing of Non-Personally Identifiable Information. We may share non-personally identifiable information with third parties unless you opt-out or unless barred by applicable law.
Section 5 – Access to Your Information and Opt Out.
Subject to applicable law, you may have the right to request access to and receive details about the Personal Information we have collected and maintained about you, update, and correct inaccuracies in your Personal Information, and have the Personal Information deleted. These rights may be limited in some circumstances by local law. We may take reasonable steps to verify your identity before granting access or making corrections.
You can opt out of us using your Personal Information by sending us an email to the email listed below or by responding directly to the marketing or other communication you receive. If you send us an email, please be sure to provide (i) sufficient information that allows us to verify that you are the person from whom we collected Personal Information; and (ii) sufficiently describe your request. Please also note if your opt-out request is specific to a particular type of Personal Information.
Finally, we are not obligated to delete Personal Information if we are unable to verify that you are the person from whom we collected Personal Information, if we have reason to believe that you are a bot and not a person, or for any other reason that indicates that you may not be the person whom we collected Personal Information.
We will endeavour to comply with your request(s) as soon as reasonably practicable, which may depend on the number of requests we have received at or around the time of your request. If we need additional time, which we reasonably expect to be completed within thirty (30) days, we will contact you in writing and inform you of the reason for the delay.
Section 6 – Security of Your Information.
We use industry-standard security measures designed to protect your personally identifiable information. However, no data transmission or storage system is impenetrable, and you acknowledge this. If you have reason to believe that the security of your Personal Information might have with us has been compromised, please immediately notify us.
Unless you’re using an encrypted email, we strongly advise you not to communicate any confidential information in your emails to us.
Section 7 – Changes to Our Privacy Policy.
If we decide to change our Privacy Policy, we will post those changes on our Application so that you are aware of what information we collect, how we use it, and under what circumstances we disclose or transfer it.
We reserve the right to modify this Privacy Policy at any time, so please review the Privacy Policy from time to time. Any changes to this Privacy Policy will become effective immediately upon being made public and will be notated with the date of last revision at the top of this Privacy Policy.
Section 8 – Additional Information If You Live in California.
Under California privacy laws, including the California Consumer Privacy Act (“CCPA”), we are required to notify California residents about how we use their Personal Information.
Under the CCPA, “Personal Information” is any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California resident or household.
We collect the Personal Information under Section 2, above.
California residents have the right to opt out of our sale of their Personal Information by contacting us at via email at the email listed below or by responding directly to the marketing or other communication you receive. Please be prepared to provide proof of your residence in California.
We do not use or transfer Personal Information about California residents under 16 years old without opt-in consent.
We are required to notify California residents, at or before the point of collection of their Personal Information, the categories of Personal Information collected and the purposes for which such information is used.
Verifiable Requests to Delete, and Requests to Know. Subject to certain exceptions, California residents have the right to make the following requests, up to twice every twelve (12) months:
Right of Deletion: California residents have the right to request that we delete the Personal Information that we have collected about them, subject to certain exemptions.
Right to Know & to Receive a Copy: California residents have the right to request a copy of the specific pieces of Personal Information that we have collected about them in the prior twelve (12) months and to have this information sent to you via email.
Right to Know & Right to Information: California residents have the right to request that we provide them with certain information about how we have handled their Personal Information in the prior twelve (12) months.
Submitting Requests. Requests to exercise the right of deletion, the right to a copy, or the right to information may be submitted by contacting us at via email at the email listed below.
Right to Non-Discrimination. The CCPA prohibits discrimination against California residents for exercising their rights under the CCPA. We do not and will not discriminate against you for exercising any of your CCPA rights.
Financial Incentive. We may offer you various financial incentives such as special offers when you provide us with contact information and identifiers such as your name and email address. You may withdraw from a financial incentive at any time by opting out. Generally, we do not assign monetary or other value to Personal Information, however, California law requires that we assign such value in the context of financial incentives. In such context, the value of the Personal Information is related to the estimated cost of providing the relevant financial incentive(s) for which the information was collected.
Section 9 – Notice for Residents of Nevada.
Nevada law, specifically Senate Bill 220, allows customers who are residents of the state of Nevada to “opt-out” of the sale of certain Personal Information, called “covered information.”
You have the right to opt-out at any time and direct us not to use or transfer your Personal Information.
Requests to exercise your right to opt out may be submitted by contacting us at via email listed below or by responding directly to the marketing or other communication you receive.
We will endeavour to comply with your request(s) as soon as reasonably practicable, which may depend on the number of requests we have received at or around the time of your request. If we need additional time, which we reasonably expect to be completed within thirty (30) days, we will contact you in writing and inform you of the reason for the delay.
Section 10 – Questions?
If you have any questions or concerns about our Privacy Policy or want to opt out, please email us at joe@felzenergy.com.
